In the event of loss of vehicle keys, you will need to contact the Europcar location where you picked up the car from as soon as possible.
Should the keys be lost, Europcar will not provide the spare keys to customers. The loss of keys is not covered by any insurance options and any cover purchased will be void. Any additional services charges, such as towing and collection of vehicles, will apply as well as the cost of new keys.
It is at the discretion of the branch if they wish to provide a new vehicle to the customer. In these instances, an additional excess may need to be provided by the customer for a new vehicle.